Product FAQs & Instructions

Product Instructions

Product FAQs

Order & Shipping

Q: How long will it take for me to receive my order?

A: The shipping time for each product may vary. Here is an overview of the estimated shipping times:

Xerch Perch: We strive to ship out Xerch Perches as soon as possible, usually within 3 days. However, please note that due to being a small business with only 1 shipper, there may be instances where it takes longer. Once shipped, Xerch Perches are delivered via UPS Ground and typically take about 3 days to arrive after being received by UPS.

Cage Liners: Bird Cage liners and parrot play stand liners are shipped from a third-party facility and are usually dispatched the next business day. The shipping time will vary depending on the destination.

Wingabago: Currently, the shipping time for Wingabago is unknown. Please contact us for more information regarding the estimated shipping time for this product.

Apparel and Merchandise: Our apparel and merchandise are created and shipped through a third-party overseas. Please refer to the chart below for production time. Once the product is produced, it will be shipped to you. Shipping to USA will take about 10-20 days.

Please note that these production times are estimates and may be subject to change. We recommend contacting us for any specific inquiries regarding the shipping time of your order.

Product	Average Production Time	Production Time Commitment
Clothes, Face masks	2-4 business days	7 business days
Cotton clothes, Shoes, Home, Accessories	5-10 business days	14 business days
Clogs	15-20 business days	24 days

If you have any further questions or concerns, please don't hesitate to contact us. We are here to assist you!

Q: Are orders shipped with insurance?

A: Shipping insurance is dependent on what is being ordered. Here are the general guidelines for shipping insurance:

For Xerch Perch playstands:

Yes, shipping for complete Xerch Perch play stands, including the trunk and tray, is upgraded to include insurance. This ensures that your purchase is protected during transit and gives you peace of mind.

For smaller Xerch Perch Brand orders:

Smaller orders are shipped with the standard insurance offered by the carrier.

For Cageliners, Wingabago, Apparel, and Merchandise:

Insurance is added at the discretion of the third-party. If you would like to know the details of your order, please let us know and we are happy to get this information from the third-party manufacturer.

Q: Do you ship internationally?

A: Xerch Perches, Cage Liners, Wingabagos: Currently, we only ship to the United States, including Hawaii and Alaska. If you are located outside of the United States and are interested in our products, please Contact Us, and we will do our best to assist you with shipping options.

A: Apparel and Merchandise: Yes, we offer international ordering for most countries for our Apparel and Merchandise products. We understand that our customers come from all around the world, and we strive to make our products accessible to everyone.

Xerch Perch

General

Q: How big is the Xerch Perch Parrot Playstand?

A: The size of the Xerch Perch parrot playstand can be found on the chart in the images section of each product. This chart provides detailed measurements and dimensions to help you determine if the playstand will fit in your desired space.

Q: I need the Xerch Perch to be a different size to fit the space I want to put it. Can you make other sizes?

A: Yes, we can accommodate custom sizes for the Xerch Perch parrot playstand. If you require a different size to fit your specific space, please refer to our "Custom Product" section for more information. Our team will work with you to create a playstand that meets your desired dimensions while maintaining the high-quality standards of our products.

Q: Where does the wood come from?

A: All of our wood is sourced from the United States. We take pride in using sustainably harvested natural wood for our bird perches and playstand trees. By providing natural wood perches, we aim to give parrots the feeling of their native habitat.

Q: Who builds these products?

A: The Xerch Perch, our signature product, is created by Tora, the owner of The Parrot Mom, LLC. Tora is a passionate bird enthusiast and has designed the Xerch Perch to provide parrots with a comfortable and natural perching experience. Our toys are designed and created by Merrie Kinder, who shares our commitment to providing high-quality products for parrots.

If you would like to learn more about Tora, Merrie Kinder, and our team, please visit the "About Us" section of our website.

Q: Can I sell The Parrot Mom's products in my parrot store?

A: If you would like to sell the Xerch Perch or any of our Merchandise, please Contact Us and we would be happy to work with you.

Q: Do you have opportunities for brand ambassadors and influencers?

A: Yes, we have opportunities for brand ambassadors and influencers. If you are interested, please reach out to us for more information.

Q: Where are The Parrot Mom's products made?

A: All Xerch Perch products are made in Missouri, USA. Other products are drop-shipped from other facilities.

Xerch Perch Assembly

Q: Is assembly required for the Xerch Perch Parrot Playstand?

A: Yes, some assembly is required for the Xerch Perch Parrot Playstand. The modular design allows for easy arrangement of branches and accessories with minimal assembly, however, the tray does require a little more assembly.

Q: How do I assemble the tray?

A: The tray of the Xerch Perch Parrot Playstand needs to be fully assembled. We have carefully designed it to be easy to put together. We recommend watching our easy-to-follow videos to ensure proper assembly.

Q: Are there any video instructions available for adding the casters?

A: Currently, video instructions for adding the casters to the tray are not available. However, we are working on creating them and they will be coming soon. Please check back for updates.

Q: What tools are required to assemble the Xerch Perch Parrot Playstand?

A: For assembling the tray, the only tool required is a #2 Philips (+/x shaped) screwdriver. This is the most common type of screwdriver, making it easily accessible for most people.

Q: Can I hire someone to assemble the tray and add the casters for me?

A: If you do not feel comfortable assembling the tray or adding the casters yourself, we recommend hiring a handyman to do it for you. They will have the necessary skills and tools to ensure proper assembly.

If you have any further questions or need assistance with the assembly process, please feel free to Contact Us. We are here to help!

Xerch Perch Returns

Q: Can I return products intended for direct avian contact?

A: No, due to avian sanitation and health reasons, the manufacturer does not accept returns of parrot supplies or products intended for direct avian contact. This policy is in place to maintain the highest standards of hygiene and safety for your birds.

Q: What should I do if I receive a product with a manufacturing defect?

A: In the rare case that you receive a product with a manufacturing defect, please Contact Us. We will provide you with the necessary protocol to follow in order to receive a replacement product or part. Your satisfaction is important to us, and we will ensure that any defects are resolved promptly.

Apparel and Merchandise

Q: What should I do if the clothes don't fit?

A: It is very important that you measure and follow the size chart. We work hard to ensure our garments follow common USA size recommendations, however, garments can fit people differently. If something doesn't fit the same as the size guide shows, please Contact Us as soon as possible. We will work with the manufacturer to correct the issue and provide a satisfactory solution to you.

Q: Are the clothes returnable?

A: No, the apparel and merchandise are made to order, so they are not returnable unless there is a manufacturing defect.

Q: What should I do if I receive an item that is defective?

A: If you receive an item that is defective, please Contact Us immediately. We will work with the manufacturer to correct the issue and provide a satisfactory solution to you.

Q: Do you have opportunities for brand ambassadors, influencers, and models?

A: Yes! we need all of these. Please Contact Us and follow our social media for more information.